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Understanding Cisco Contact Center Enterprise Foundations

The Understanding Cisco Contact Center Enterprise Foundations (CCEF) course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

16 courses found

    • Delivery Format: Virtual Learning
    • Date 17 August, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: Spanish
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    • Delivery Format: Public Classroom
    • Date 18 August, 2026 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 18 August, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 14 September, 2026 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: French
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    • Delivery Format: Virtual Learning
    • Date 16 November, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: Spanish
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    • Delivery Format: Virtual Learning
    • Date 01 December, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 07 December, 2026 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: French
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    • Delivery Format: Virtual Learning
    • Date 18 January, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: Spanish
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    • Delivery Format: Public Classroom
    • Date 19 January, 2027 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English
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