Cisco Customer Success Manager

The Cisco Customer Success Manager course gives you the confidence and competence to fulfil the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. This course prepares you for the Cisco Customer Success Manager Specialist certification exam.

This specialist-level course focuses on: Providing a thorough introduction, tools, concepts, and skills practice to prepare for the CSM role. Giving you experience with common practices and expected tasks, including confidence using terms such as Annual Recurring Revenue (ARR), Lifetime Customer Value LTCV, Available to Renew (ATR), and other key metrics.

Virtuell opplæring

V&C Select™ er et veldig enkelt konsept og svært fleksibelt. Du kan delta personlig i klassen eller som virtuell deltaker. Når deres team er geografisk splittet eller du har et begrenset reisebudsjett kan du benytte deg av vår virtuelle klasserom. Kursinnholdet er akkurat det samme som i et vanlig klasserom og deltakerne får en instruktør "live" via internett. Deltaker kan chatte og snakke med sin instruktør og sine medstudenter. Global Knowledge vil sende deg all informasjon du trenger før kurset slik at du kan teste innlogging.