Avaya Professional Credentials Program

Find out more about Avaya Professional Credentials Program in which consists of sales, design and services credentials. Each of which has a list of credentials to be obtained.

The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed customer expectations. The Avaya Professional Credential Program currently consists of Sales, Design, and Services credentials and distinguishes between solution Credentials and Product Specific Credentials.

Specialization Level	Sales	Design	Services Credentials
Senior Specialist	(ACSP)	(ACDS)	(ASPS)	(ACSS)
Specialist	(APSS)	(APDS)	(AIPS)	(ACIS)
Technology Fundamentals	Foundational Knowledge

Sales and Design Credentials

Avaya Engagement Solutions Certifications

• Avaya Certified Design Specialist (ACDS)
• Avaya Certified Sales Professional (ACSP)

Avaya Product Professional Credentials

• Avaya Professional Design Specialist (APDS)
• Avaya Professional Sales Specialist (APSS)

Services Credentials

Avaya Product Certifications

• Avaya Certified Support Specialist (ACSS)
• Avaya Certified Implementation Specialist (ACIS)

Avaya Product Professional Credentials

• Avaya Support Professional Specialist (ASPS)
• Avaya Implementation Professional Specialist (AIPS)

Avaya uses a blend of online tests and proctored exams to validate competencies. Professional Specialist credentials are awarded based upon passing Online Tests. Certified Credentials incorporate Proctored Exams and Online Tests as a requirement to earn the credential.