Application Performance Management Essentials (version 9.51)

This course is intended for Buisiness Administrators.

On completion of this course,you should be able to:

• Identify the key characteristics of APM,its architecture,and deployment scenarios.
• Monitor application performance and availability from the end-user perspective.
• Monitor the real-time status of Key Performance Indicators (KPIs),view performance metrics,and work with reports containing historical performance data.
• Configure and work with an IT model to build a topology of your system,populate the model with configuration items (CIs) and relationships,and use the model to measure and manage critical business processes.
• Integrate SiteScope with the APM environment.
• Create and analyze reports that present and organize specific data that your organization might need.
• Create and manage service level agreements (SLAs) representing contracts with service providers,customers,and internal business units.
• Perform administrative tasks to enable user access,configure licenses,and enhance system performance.

Highlights:

• Introduction to APM and its architecture.
• Application Health and Service Health Management and Administration
• End User Management Administration
• Overview of Real User Monitoring (RUM)
• Run-Time Service Model (RTSM) Introduction

To be successful in this course,you should have the following prerequisites or knowledge:

• Systems,network,and database administration
• Information Technology Infrastructure Library (ITIL) concepts and terminology
• Industry-standard operating systems
• Network,system,and application monitoring principles and practices