Omnissa Workspace ONE® UEM Apple Device Management

This class is intended for Administrators who manage Apple devices

After this course participants should be able to:

• Gain a high-level understanding of the core features and functionalities of Workspace ONE UEM, including features that support Apple device management.
• Learn how Workspace ONE utilizes and enhances Apple’s MDM framework to support device management for macOS and iOS.
• Discuss basic navigation and user and group administration in the Workspace ONE console.
• Describe how Workspace ONE UEM integrates with Apple’s core services in Apple Business Manager.
• Explore the key features of Intelligent Hub, such as unified app catalog, selfservice support options, and end user notification.
• Understand the basic premise of what a profile is and how it relates to Apple devices
• Learn about implementing desired state management for Apple devices using Declarative Device Management.
• Learn about the mechanisms available in Workspace ONE UEM for updating the operating system on Apple devices.
• Gain a high-level understanding of the options available in Workspace ONE UEM for troubleshooting device and application management issues.
• Discuss the various methods for collecting devices logs.
• Describe the features and functionality of Workspace ONE Assist.
• Explore common issues and how to troubleshoot them.

1- Course introduction:

• Introductions and course logistics
• Course objectives

2- Introduction to Apple device management with workspace ONE:

• Introduction to Workspace ONE UEM
• Apple management in Workspace ONE UEM
• Enhancing Apple management with the Omnissa Platform

3- Workspace ONE UEM Console Administration:

• Navigating and customizing the console
• Workspace ONE UEM Console foundations
• Workspace ONE UEM accounts

4- Integrating Workspace ONE with Apple services:

• Introduction to Apple Services
• Integrating Apple Business Manager with Workspace ONE UEM
• Automated Device Enrollment
• App and content development with VPP

5- Workspace ONE Intelligent Hub and hubcli:

• Introduction to Intelligent Hub
• Configuring Hub Services
• Sensors and scripts with Intelligent Hub
• Intelligent Hub hubcli

6- Using profiles for Apple device management:

• Introduction to Workspace ONE profiles
• Profiles for Apple devices
• Declarative Device Management
• Creating a profile in Workspace ONE

7- Operating System update management for Apple devices:

• Introduction to macOS and iOS updates
• OS update management in Workspace ONE UEM
• Device Updates dashboard
• Software Update Enforcement
• OS updates with the Intelligent Hub hubcli

8- Troubleshooting Apple devices in Workspace ONE UEM:

• Introduction to troubleshooting in Workspace ONE UEM
• Troubleshooting in the console
• Device troubleshooting
• Workspace ONE Assist
• Troubleshooting common issues

Participants should have:

• A base understanding of Workspace ONE UEM.
• A background in End-User Computing.
• Experience with Apple macOS and/or iOS devices.

None

None

Technical requirements:

- Bring a full-size laptop. A secondary device is recommended for reading and lab materials, which are only delivered electronically.

- Bring an Apple device running iOS 17 or later to participate in the device management labs.

- Please ensure you have the US keyboard mapping added to your devices.