ITIL® : Gestion des services IT
Alignez les services informatiques avec les besoins stratégiques de votre entreprise grâce à nos formations ITIL® accréditées.
Avec son offre de formation ITIL®, Global Knowledge vous aide à atteindre vos objectifs pour mener à bien une stratégie orientée services IT et amélioration continue.
ITIL (Information Technology Infrastructure Library) facilite l'organisation et le déploiement d'un système d'information en adéquation avec les objectifs métier de votre organisation. En complément, COBIT est un outil d'audit, de contrôle et de décision pour aider les professionnels à gérer la Gouvernance et la Performance des SI au quotidien.
Global Knowledge propose une offre de formations ITIL®4 complète incluant deux parcours de certifications :
ITIL® 4 Managing Professional (MP) a été créé pour les professionnels de l'informatique travaillant au sein d'équipes technologiques et numériques dans les entreprises. | ITIL® Strategic Leader (SL) reconnaît la valeur d'ITIL, non seulement pour les opérations informatiques, mais pour tous les services soumis à une transformation digitale. |
Pour vous aider à mieux comprendre ITIL®4, consultez notre page dédiée aux ressources formations ITIL®4.
Nos clients stagiaires saluent régulièrement l'expertise de nos instructeurs certifiés.
ITIL® et le Swirl logo™ sont des marques déposées d'AXELOS Limited, utilisées avec l'autorisation d'AXELOS Limited. Tous droits réservés.
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EXIN Service Integration and Management (SIAM™) Professional – Including Exam
The EXIN SIAM™ Professional certification, based on the Scopism SIAM BoK version 3, gives you proven, job-ready SIAM expertise that organizations a...
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ISO/IEC 20000 IT Service Management Foundation (PECB Certified) - Including Exam
The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000...
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IT Asset Management Foundation (ITAM) - Including Exam
This 2-day IT Asset Management foundation course provides an introduction to IT Asset Management (ITAM) and is aimed at anyone new to ITAM. From IT...
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ITIL® (Version 5) Experience - Including Exam
This module provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL® guidance. It o...
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ITIL® (Version 5) Foundation - Including Exam
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functio...
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ITIL® (Version 5) Foundation (2 days) - Including Exam
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functio...
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ITIL® (Version 5) Foundation Bridge – Including Exam
This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certif...
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ITIL® (Version 5) Managing Professional Transition - Including Exam
ITIL Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional o...
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ITIL® (Version 5) Product - Including Exam
This module provides candidates with guidance to innovate and co-create value through digital products, aligned with ITIL® guidance. It offers prac...
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ITIL® (Version 5) Service - Including Exam
This module equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL® guidance. It focuses ...
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ITIL® (Version 5) Strategy - Including Exam
This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line wi...
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ITIL® (Version 5) Transformation - Including Exam
This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Ali...
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ITIL® 4 Foundation - Including Exam
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functio...
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ITIL® 4 Foundation (2-days) - Including Exam
This 2-day course ITIL® 4 Foundation provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and in...
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ITIL® 4 Leader: Digital and IT Strategy - Including Exam
ITIL® 4 Strategic Leader (ITIL® SL) is a stream of two modules that are part of ITIL® 4, the next evolution of ITIL®. ITIL® SL recognizes the value...
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ITIL® 4 Practitioner: Change Enablement - Including Exam
This 1-day ITIL® 4 Practitioner: Change Enablement module focuses on providing the candidates with the understanding of the key concepts, principle...
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ITIL® 4 Practitioner: Continual Improvement - Including Exam
This 1-day ITIL® 4 Practitioner: Continual Improvement Practice module focuses on providing the candidates with the understanding of the key concep...
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ITIL® 4 Practitioner: Deploy Management - Including Exam
This 1-day ITIL® 4 Practitioner: Deploy Management Practice module focuses on providing the candidates with the understanding of the key concepts, ...
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ITIL® 4 Practitioner: Incident Manager - Including Exam
This 1-day ITIL® 4 Practitioner: Incident Manager module focuses on providing the candidates with the understanding of the key concepts, principles...
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ITIL® 4 Practitioner: Information Security Management - Including Exam
This 1-day ITIL® 4 Practitioner: Information Security Management Practice module focuses on providing the candidates with the understanding of the ...